Cisco Voice Engineer
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are currently undergoing a nationwide search for an experienced Cisco Principal Voice Engineer, located in Austin TX, to provide design, implementation and delivery support of our Cisco UCCE Contact Center services and solutions. This an excellent career opportunity for individuals with prior voice and data architecture and engineering experience who want to develop and grow their career in Cisco Contact Center solutions in a consulting, client facing environment .
Role/Responsibilities:
* Key player in the design and implementation of full-life cycle Cisco contact center project integrations including call center workflows
* Perform analysis and diagnosis of complex voice and data network issues
* Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3rd party vendors.
* Provide technical thought leadership while interacting closely with the client.
* Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager
* Provide mentoring and support to junior staff members
