Senior Trainer
The GLD Trainer position holds primary responsibility for global facilitation and effective implementation of TeleTech Leadership Institute (TLI) curricula and initiatives. In addition to corporate initiatives, the GLD Trainer will partner with their manager to coordinate, facilitate & support any Operational Leadership Development initiatives as requested by site or program leadership. This position is also required to support operational development by providing implementation support to GLD initiatives through conducting triad sessions, providing feedback on effective action plans and other activities as prioritized by GLD leadership. The GLD Trainer serves as a liaison between the GLD team and their respective sites by attending site based meetings and communicating to GLD management any relevant site issues and/or concerns.
As this position is the primary facilitator of leadership development curricula, the GLD Trainer is responsible for gathering and providing feedback to support the development and refinement of GLD and site based leadership development programs. The trainer must actively contribute ideas in the planning, execution and continuous improvement of activities/ courses/ policies/ processes.
