Sr. IVR Developer
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are looking for a Senior IVR Developer with skills in Advanced Speech Recognition IVR solutions, VoiceXML, grammar development, backend integration, and Java to join our growing CTI and Speech Solutions team. As an IVR Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in some implementation, design, development and heavy support, while interacting with the client facing teams and internal clients. You will work as part of a team located in the US that plays a key role in implementing solutions and delivering results.
Responsibilities:
1. Interpret and analyze business requirements to identify risks and design appropriate solutions
2. Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
3. Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
4. Collaborate with project team members to provide input to design specifications related to speech application
5. Develop IVR / Speech applications using CVP Studio, VXML, and Java
6. Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
7. Develop simple grammars for speech applications
8. Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog
