1- Files Secretaries often manage customer files and other records in an office. In a doctor's office, for instance, the secretary pulls each patient's file at the time of the appointment for the nurse or doctor. She replaces it when the appointment is over. Keeping files in alphabetical order and using a local filing system for easy storage and retrieval are keys to successful file organization.
2- Correspondence
Secretaries are the common liaison for incoming and outgoing phone and mail correspondence. They receive calls from clients, business partners, workers or community members, and either answer questions or forward the calls. They also make calls on behalf of managers to communicate information to customers, to schedule appointments or to follow up on inquiries. Taking notes from a manager, preparing a memo or letter, and screening mail are common written correspondence duties
Replying calls emails.
