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Main tasks and responsibilities
� Understand and carry out requests and requirements from Relationship Managers and clients.
� New client on-boarding and modifications to existing client setups.
� Deploy updates and perform maintenance of software components and applications.
� Working on a mixture of "business as usual" tasks, as well as specific queries from clients.
� Incident Management, and handle emergencies quickly and efficiently.
� Resolve or escalate any issues highlighted by monitoring system alerts, discovered during checks, or reported by clients.
� Following an escalation chain, maintaining communication with stakeholders, and ensuring that requests and queries are resolved in a timely manner.
� Problem Management and prioritising tasks and requests.
� Proactive monitoring of the live environments with daily and weekly checks.
� Reactive monitoring of all environments from direct alerts and monitoring consoles.
� Learn bespoke tools and applications used to analyse and investigate cases, or troubleshoot issues.
� Respond to trade and price investigations, including but not limited to reject and fills analysis and market data analysis.
� Work in a shift rota including Sundays from 20:00 till 02:00 GST for Market Opening duties.


Secondary tasks and responsibilities
� MetaTrader 4 platform administration.
� Weekend maintenance.
� Assist and train other members of the team.
� Participate as necessary when extra cover may be required to support market events.
� Participate in emergencies, disaster recovery, and incidents at short notice as needed.
� Documenting work, updating existing documentation.

Skills

Experience and abilities for all candidates
� Fluent written and spoken Arabic or Turkish language required.
� Excellent fluent written and spoken English and able to learn technical and financial concepts quickly.

� Ability to remain calm and composed under pressure and meet strict deadlines.
� Strong organisation skills, ability to prioritise different tasks quickly.
� Ability to work with a team of technology specialists including developers, understand and learn how to configure new and complex systems.
� Ability to interact with clients and peers with a flexible and mature attitude to work.
� Self-motivated and ambitious.


Experienced Candidate Additional experience and abilities
� Must have an Application Support background with bespoke software (not general IT support).
� Good understanding of LAN and WAN networks and Windows Server Operating System.
� Ability to write basic SQL queries and use basic Linux commands.
� Experience in log analysis and using application troubleshooting tools.
� Understanding of the Forex Industry preferred.
� Experience with MetaTrader 4 trading platform and FIX protocol preferred.
� Knowledge of ITIL, JIRA, and Confluence preferred.


Qualifications
BSc / BEng in Computer Science, Engineering, Information Technology or a closely related field.
MSc / MEng in Computer Science, Engineering, Information Technology or a closely related field preferred.