Job Duties and Responsibilities :
? Provide help desk support and resolve problems to the end user s satisfaction.
? Monitor and respond quickly and effectively to requests received through the IT help desk
? Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
? Document internal procedures.
? Install, test and configure new workstations, equipment and software
? Resolve technical problems with Local Area Networks, Wide Area Networks, and other systems.
? Maintain printers, photocopiers, fax and all printing
? Manage PC setup and deployment for new employees using standard hardware, images and software
? Perform timely workstation hardware and software upgrades as required
? Diagnosing and solving hardware/software faults
Job Requirements and Qualifications :
? Bachelor?s Degree in Computer Science, Information Technology or similar
? Experience From 1 to 2 Years.
