Key Responsibilities: • Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline • Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record • Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.) • Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.) • Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies • Take responsibility for KYC Record and associated documentation completion from initiation to approval • Maintain BSU tool current and be able to demonstrate work carried out • Report workflow progress to supervisor • Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times • Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes • Update workflow database regularly throughout the day • Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers • Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department • Assist in departmental projects as required Communication / Reporting • Manage upward communication – Huddle updates, escalations, issues/ concerns etc. • Track and report time log (CMs and Case Researcher) on a daily basis • Monitor operational metrics required for management level reporting • Accurate time tracking in the PTS system
