Greet and welcome guests upon arrival, ensuring a positive first impression. Provide information and assistance to guests regarding hotel facilities and services. Handle guest complaints and resolve issues in a timely and satisfactory manner. Maintain a professional appearance and behavior at all times, representing the hotel brand. Coordinate with other departments to ensure seamless guest experiences. Assist in the planning and execution of hotel events and promotions. Monitor guest satisfaction levels and take proactive measures to enhance guest experience. Maintain accurate and up-to-date guest records and profiles. Handle guest check-ins and check-outs efficiently and accurately.