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Mark Williams is working with a prestigious Semi government entity in Dubai, and they are looking for an IT Infrastructure & Services Manager to lead the implementation of strategic infrastructure and service initiatives.

Role:

• Technology Innovation and Strategy: Spearheads the identification and evaluation of cutting-edge GIS technologies to enhance operations. Contributes to the formulation of IT strategies, focusing on business continuity and infrastructure planning

• Risk Management and Service Delivery: Conducts comprehensive risk assessments and develops countermeasures. Ensures service delivery aligns with agreed-upon standards and initiates improvements

• Supplier Management and Budget Oversight: Leads supplier selection processes and oversees contractual obligations. Develops and monitors budgets, recommending adjustments to meet project requirements

• Data Management and Enterprise Architecture: Develops data management strategies and maintains enterprise architecture standards. Ensures infrastructure evolution aligns with the organizations technology strategy

• Infrastructure Support and Program Management: Manages infrastructure support services, including incident fulfillment and system software updates. Directs programs and projects, identifying and allocating necessary resources

• Human Resources Management and Governance: Supervises personnel, providing expertise and guidance. Ensures compliance with technology governance standards and oversees change management processes

Requirements:

• 7+ years’ experience, including 3 years in a supervisory/leadership role
• Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering from a recognized university
• Skilled in utilizing various software applications, with a comprehensive understanding of ISO20000 and holding an ITIL certification
• Highly motivated individual with outstanding planning and organizational abilities, coupled with keen attention to detail
• Adaptable team player excelling in fast-paced environments, adept at efficiently prioritizing and managing multiple projects simultaneously
• Possessing strong leadership and management competencies to guide and supervise infrastructure and network specialists and engineers
• Familiarity with IT system development and project management practices and standards