Job Description
Role Purpose
In this role, you will play a pivotal part in ensuring client engagement and facilitating smooth communication between our clients and internal teams. Your primary responsibilities will involve continuous interaction with clients, serving as their main point of contact, nurturing client relations, monitoring project progress, collecting service feedback, and acting as a bridge between our sales, operations, and technical support teams.
Role Details – Key Responsibilities and Accountabilities
Client Relationship Management
- Build and nurture strong relationships with key clients, understanding their needs and objectives.
- Address client inquiries, concerns, and requests promptly, ensuring their satisfaction.
Single Point of Contact
- Act as the primary contact for key clients, providing them with a seamless and efficient communication channel within the organization.
Project Progress Monitoring
- Keep clients informed about the status and progress of ongoing projects, ensuring transparency and clarity.
Service Feedback
- Gather and analyze feedback on the services provided to clients, making improvements as necessary.
Cross-Team Collaboration
- Serve as a bridge between the sales, operations, and technical support teams, facilitating effective communication and collaboration.
