Core Responsibility:
• Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
• Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
• Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI s are achieved in a timely manner.
• Monitors the branch/territory expense and operational budgets with inputs from the contracted plan and drives the Service Field team s compliance to the plan.
• Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
• Improve field efficiency using digital tools.
• Prepare weekly and monthly forecast for O,T and S.
• Manages quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters, and following operational safety procedures.
• Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
• Manages the coordination with the other departments to ensure that the terms and conditions of all service, repair and modernization contracts are implemented.
• Conducts coaching of Service Field team members ensuring they are mentored on field and learn from that experience.
• Implements corrective actions to remediate operational and performance problems within the assigned branch/territory.
• Provides the management team with timely information on Service Field operations in the assigned branch/territory to enable effective decision making.
• Prepares performance reports for the Service Field teams within assigned branch/territory and publishes a monthly reports to Service Operations Manager.
Minimum Qualifications, Experience And Skills:
• Bachelor s degree in Engineering or equivalent
• Relevant certification such as Certified Construction Manager (CCM), Project Management Professional (PMP) or equivalent is preferred
• Minimum of 3-5 years of relevant experience in managing field operations in a construction/engineering organization
• At least 2 years in positions of progressively increasing managerial responsibilities
• Fluent written and spoken English essential, Arabic preferred