Job Description
The DSE will build and maintain business relationships with the customers technical and management staff. He will quickly gain first-hand knowledge of the customer system, configuration and business needs. The engineer will use this familiarity to accelerate response time and ensure that OpenText solutions are tailored to meet customer expectations.
- Requirements capture, design, implementation, and testing of enterprise level IAM solutions.
- Excellent communication skills with the ability to communicate complex, enterprise class, technical solutions to large and small teams, working with both internal and customers Management and delivery teams.
- Commercial awareness of both the sales process and internal business processes.
- Actively contribute to IAM solutions providing information ranging from technical knowledge to implementation methodologies, based on previous project experience.
- Using analytical and problem-solving skills, develop solutions which may consider a variety of complex business requirements.
- Engage with key stakeholders, both internal and external, providing expertise and technical leadership to functional project teams.
- Act as an expert providing direction and guidance to customers IAM process and policy improvements.
- Be prepared to work remotely or travel to a customer’s premises as required.
- Mentoring Junior Team members, peers and partners as required.
- Providing accurate estimation of effort for Solution implementation.
- Act as a Technical Support Engineer in service delivery business, technology, industry, or specific Application.
- Troubleshoot and resolve technical and some business incidents independently.
- Mentor/assist less-experienced team members on complex incidents.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
