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Job Details
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Job Details
L1 Support Engineer
Other
Posted on 20-09-2024
Apply Now
Job Description
Provide technical support to end-users via phone, email, or chat.
Troubleshoot and resolve hardware, software, and network issues.
Document all support activities and resolutions in a ticketing system.
Escalate complex issues to appropriate support teams.
Install and configure software and hardware for end-users.
Collaborate with other support engineers to identify and implement solutions.
Train end-users on new technologies and software applications.
Monitor and maintain computer systems and networks.
Stay up-to-date with industry trends and technologies.
Provide excellent customer service and ensure customer satisfaction.
Posted By
P S Solutions & Presanta Consultancy P S Solution
