To be the first point of contact for customers, ensure that customers are greeted in a courteous and efficient manner and directed to a sales consultant or service advisor. To be the customer champion and deliver exceptional customer service by ensuring a seamless experience for the customer.
Accountabilities
Customer Focus
1. Greet all customers as they enter the showroom, establish if they require the Sales or Service Department, take details, offer refreshment, if a Sales enquiry provide an initial introduction to the vehicle until customer is ready to speak to a sales consultant, introduce customer to sales consultant, if sales consultant not available continuously communicate with customer to ensure they are aware of the situation. If service enquiry/booking to personally introduce them to a Service Advisor.
2. Document any complaints from customers; advise the Assistant Sales Manager / Sales Manager.
Operational
3. Co-ordinate with the Sales Consultant regarding any customer complaints.
4. Check that all display cars are kept clean and that each has a spec sheet present, report any discrepancies to Asst Sales Manager.
5. Provide administrative support to the Sales Supprt Executives and Receptionists when there are no customers requiring assistance.
6. Attend regular staff meetings using them as a basis for the communication of any ideas for improvement in processes or cost savings.
Personal Development
7. Maintain and develop own skills and technical knowledge through a development plan agreed with the line manager.
8. Attend an annual appraisal in line with the company policy and procedures.