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Nair Systems is currently looking for IT Helpdesk and Endpoint Technician for our Qatar operations with the following terms & conditions.

Required education and prior experience:

• Mandatory: B.Sc. in Computer Science, Information Technology or Similar field

• Mandatory: 2+ years experience working with Microsoft Client and server platforms as a helpdesk technician.

• Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

• Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.

• Mandatory: Knowledge of Basic Network support.

• Optional: Knowledge of Helpdesk ticketing system.

• Desirable: Network Certifications Network+/CCNA

Key responsibilities & competencies:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email.

• Performing remote troubleshooting through diagnostic techniques and pertinent questions.

• Performing on-site installations and support.

• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)

• Install and configure Windows and other desktop software.

• Configure and manage connectivity and storage

• Maintain Windows

• Protect devices and data

• Deploy Windows client

• Manage identity and access by creating and maintaining AD users.

• Manage compliance policies and configuration profiles

• Manage, maintain, and protect devices

• Manage apps

• Rollout patches.

• Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

• Maintain printing systems and assist with network printer system maintenance

• Maintain backup system and processes.

• Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures

• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers

• Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.

• Work effectively and professionally with other team members, learns from and shares knowledge with others.

• Escalate irresolvable issues to Engineers; advanced support or vendor support.

• Identify and resolve problems of basic scope using proper tools and techniques

• Offers suggestions for process improvements in the helpdesk area.

• Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies.

• Communicate in written and verbal form effectively

• Some afterhours work may be required

• Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.

• Automate/script PC support and rollout tasks.

Personality Requirements:

• Has helpful customer service-oriented personality and enjoys interacting with and helping others.

• Superior communication skills, written and verbal, must be fluent in English and possess great phone manner. Arabic knowledge is an advantage.

• Reliable and honest

• Good time management skills

• Ability to work unsupervised.

• Ability to work under pressure and deal with multiple tasks

• Excellent presentation and customer service skills

• Attention to detail

• Strong problem-solving skills

Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at