Job Description
Job description
The job holder will be required to sell transportation tickets, make and confirm reservations, direct passengers to designated vessels/station, provide tourists with travel or transportation information and offers. He/she will also be required to follow health, safety, security and quality procedures
Key Results Accountabilities:
- Provide quality customer service support to customers approaching the kiosks by giving correct information.
- Confirm with customers to determine their service requirements and travel preferences.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
- To sell tickets to customers for specific transportation, to re-charge cards and to market promotional tour packages for all the available transportation methods.
- Answer inquiries regarding information such as schedules, routes, boarding stations, on board procedures and promotional offers.
- Accurately prepare and send daily sales monitoring report
- Coordinate with OCC with regard to booking reservation for transportation
- Prepare and collect ticket sales and hand over to bank security team with completed bank deposit form.
- To perform general secretarial duties, as and when required by the department.
