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Royal Heaven Hotel is a new 3 star hotel in Doha, near National Museum of Qatar. It is owned by Royal International.

We require a Front Office Manager who is experienced, skilled and motivated enough to play a leadership role in the hotel. We offer a career path and a chance to showcase your skills and potential.

cv at transferrable after 3-6 months selection period.

Front Office Manager Responsibilities:

• Front Office Oversight:
• Maintain high standards in the entire Front Office operation.
• Experienced and knowledgable about rules and guidelines of Qatar Tourism and local authority regarding hotel.
• Responsible and deal with legal authorities as a representative of the hotel.
• Guest Satisfaction and Sales:
• Evaluate and improve Guest satisfaction levels.
• Recognize regular and VIP Guests.
• Operate with a sales attitude, promoting the hotel brands loyalty scheme.
• Occupancy and Revenue Management:
• Maximize room occupancy at optimal rates.
• Utilize up-selling techniques for hotel services and facilities.
• Departmental Management:
• Set departmental objectives, budgets, policies, and procedures.
• Monitor appearance, standards, and performance of Front Office Team Members.
• Emphasize training and teamwork.
• Team Knowledge and Communication:
• Ensure Team Members have current knowledge of hotel offerings.
• Continuous training on policies, practices, and local area knowledge.
• Maintain good communication with all hotel departments.
• Staffing and Meetings:
• Monitor staffing levels to meet business demands.
• Conduct monthly communication meetings and produce minutes.
• Performance Management:
• Manage staff performance issues following company policies.
• Recruit, manage, train, and develop the Front Office team.
• Compliance and Safety:
• Comply with hotel security, fire regulations, and health and safety legislation.
• Adhere to policies and procedures when using front of house equipment and property management systems.
• Collaboration:
• Assist other departments as necessary.

Ongoing Profitability Management:

• Ensure revenue, guest satisfaction, and Team Member engagement goals exceed expectations.
• Lead in key property issues, including capital projects, customer service, and refurbishment.

Decision Making:

• Ensure all decisions align with the best interests of the hotel (Royal Heaven).

Financial Management:

• Deliver achievable hotel budgets.
• Set short- and long-term strategic goals for the property.
• Ensure cost control and compliance with Royal Heaven Brand Service Standards.

Leadership and Team Development:

• Provide exceptional leadership focusing on Royal Heaven culture and values.
• Manage and develop the Hotel Executive team for career progression and succession planning.
• Hold regular briefings and communication meetings with the Head of Department (HOD) team.

Business Planning and Standards:

• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.

Job Types: Full-time, Permanent

Application Question(s):

• Valid QID, able to change sponsorship after selection period.

Experience:

• Hotel Front Office Manager: 3 years (Required)

Language:

• Arabic (Required)

Ability to Commute:

• Doha (Preferred)

Ability to Relocate:

• Doha: Relocate before starting work (Preferred)