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We are currently looking to hire a highly qualified and motivated Spa Manager to manage one or more of our locations. At the highest level, you will be responsible for taking full P&L ownership of the location(s) under your management, and maximizing customer satisfaction, employee wellbeing, and commercial performance.

Responsibilities:

• Provide strong and positive leadership to all service professionals within your location(s).
• Develop a thorough understanding of operating processes and ensure adherence to SOPs.
• Manage service delivery and customer experience to ensure the highest levels of quality, hygiene, and customer satisfaction.
• Drive location sales and manage costs in line with budgets.
• Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities.
• Develop and maintain expertise of spa/salon computer systems, and ensure staff are well versed in systems.
• Work towards team targets and show initiatives in achieving them.

· Contribute to the sales of your location.

· Work with training department to coordinate training of staff.

· Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance.

· Maintain cleanliness of spas/salons by managing cleaning schedules and performance

· Conduct trainings for new staff as well as refresher and new skill training for all.

· Ensure excellent delivery of training programs as per SOPs.

· Conduct assessments of technicians and salon staff, to identify and address skills gaps. Maintain & organize records for future reference.