Principle accountability :
● Achieve store’s budgeted top line and bottom line targets.
● Effective management of team and mentoring / guiding them to improve sales and GP.
● Analyze vehicle wise, route wise GP. Plan and execute profit improvement plans.
● Gathering market intelligence, undersatnding customer requirements and fulfilling them Expense management
● Monitor and increase operational efficiency to reduce costs.
● Constantly re engineer workways and review expenses to find out cost effective ways of running store operations Stock Management
● Work closely with all stake holders to ensure budgeted levels of stock availability at stores.
● Stock management and control to reduce stick loss / damage / expiry.
● Ensure compliance to all process & policies with regards to perpetual inventory, stock management etc.
● FEFO management of stocks Customer Management
● Maintaining relationship with customer to ensure repeat business while getting positive feedbacks
● Address customer complaints and ensuring that they are not repeated. Vehicle Management
● Coordinate with the vehicles department for timely vehicle service and preventive maintenance with an aim to control repair & maintenance cost.
● Plan and run a profitable delivery model factoring in route planning and right customer. Facility Management
● Ensures Facility is Audit ready; Completes all necessary activities related to HACCP & Gov. regulations
● Responsible for facility infrastructure upkeep, timely maintenance of shop equipment’s and ensure proper functioning of equipment’s.
● Staff management
● Monitor and control staff work allocation and work scheduling for smooth operations activities at Store.
● Monitor and evaluate staff performance and complete staff appraisal as per schedule and company policy.
● People management
Key Performance Indicators
Store profitability %
● Budgeted Sales value/month
● Budgeted GP/ Month
● Expenses within budget
● Instore Sales/month
● Stock damage/ loss control
● Cost effective delivery sales
● QHSE Audit & compliance
● All regulatory compliances
● Staff Training mandays
● Effective people management