Collections Strategy:
Develop and implement effective collections strategies, taking into consideration the unique aspects of owner-related accounts.
Collaborate with the Finance and Legal teams to ensure compliance with relevant regulations and owner agreements.
Owner Relations:
Act as the main point of contact for owners regarding collection matters.
Address owner inquiries and concerns related to outstanding balances in a professional and empathetic manner.
Communication:
Communicate with owners to establish payment plans, negotiate settlements, and resolve disputes.
Provide regular updates to owners on the status of their accounts and work proactively to prevent potential issues.
Reporting:
Generate and analyze reports on collection performance, presenting findings to senior management and owners as necessary.
Collaborate with internal teams to provide accurate and timely financial information to support the collection process.
Compliance:
Ensure compliance with all relevant laws and regulations governing the collections process, with a specific focus on owner-related financial matters.
Work closely with legal and compliance teams to address owner-specific compliance requirements.