Job Description
A client of MASADER is looking for the position of CRM Solution Architect
CONTRACT DURATION - 3 to 5 months
- Lead and review your teams work across all phases of projects
- Direct efforts to defining technical, operational, and user requirements
- Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
- Research customer issues that may be non-standard in order to offer solutions
- Design conceptual architecture and technical solutions
- Ensure project quality meets standards through KPI identification and testing plan
- Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
- Ensure off-shore resources are utilized and leveraged appropriately
- Take an active role in sales activities and planning as required
- Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity
