Job Description
Position: Support Officer - Service Desk
Work Location: Abu Dhabi
Contract Duration: 12 Months Extendable
Job Description:
- Bachelor’s degree in Computer Sciences or related filed.
- Professional certifications such as ITIL.
- 1+ years of experience providing technical support in a healthcare setting
- Experience with healthcare information systems, such as EMRs, patient portals, and medical imaging systems
- Knowledge of MS Products (from user perspective)
- Strong Customer Service Skills, verbal and written and work ethics
- Accuracy of data input
- Service Desk or Contact Centre previous environmental experience preferred.
- Good literacy skills in both Arabic and English
- Experience in troubleshooting Desktop and network environments
- Experience in an Active Directory, Exchange and Desktop Remote Management tools
- Experience in Quality management tools and call recording software
- Experience of using IT Service Management tools for recording, managing and resolving of Incidents and Service Requests.
- Knowledge on Contact center operations
- ITIL Expert Certification or relevant experience on the service desk operations.
- Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
- Strong understanding of ITIL Service Management
- Sound knowledge of Microsoft Office products
- Strong analytical skills.
- Demonstrated ability to mentor and implement Service desk support processes and techniques.
- Proven planning and time-management skills
- Ability to work under pressure and adapt to changing scenarios whilst meeting management’s expectations
