Job Description
1. JOB PURPOSE
- Ensure retail KPIs of sales, cost, inventory targets in line with the store P&L is achieved
- Ensure effective management of operations of a retail store in compliance with SOPs
2. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE
- A Graduate with a minimum 5 years’ experience in a supervisory role in a Food Retail company .
- Middle east work experience is highly preferred
- MSOffice (MS Excel, MS Word, MS PowerPoint)
- Knowledge of Retail ERP (SAP) highly preferred
- Proficient in speaking, reading & writing English and Hindi. Knowledge of Arabic is an advantage
3. COMMUNICATION AND WORKING RELATIONSHIPS
- Immediate supervisors on all operational aspects through feedbacks and reporting
- Store staff for delegation and communication on team activities through briefings
- Support functions to ensure operational support, through emails & calls
- External authorities (DM, Civil Defense etc.), external vendors (Salesmen, Merchandisers etc.), agencies and contractors to ensure compliance and support
4. KEY DIMENSIONS AND RELATED JOB RESULTS
- Ensuring business strategies are in place in achieving Retail KPIs including sales and cost targets
- Ensure that inventory and Days of Stock (DOS) is maintained at target levels inventory & shrinkage control
- Ensure smooth day-to-day operations of the store in compliance with SOPs including but not limited to expiry management, shrinkage control, price update, back-end documents
- Ensure availability of store range and promotion stock through RP and manual replenishments
- Ensure efficient staff deployment and efficiency of manpower through delegation, supervision, training, roster management, leave planning etc. for smooth store operations
- Ensure the store ambiance, cleanliness, merchandise displays, planogram etc. are maintained at expected levels
- Analyze reports and implement necessary corrective actions on the floor towards achievement of KPIs which includes but not limited to sales, cost reduction, shrinkage controls, inventory optimization and maintaining availability.
- Derive and strategize processes for efficient store operations in line with departmental priorities
5. OPERATING ENVIRONMENT
- Job location might change based on business requirement. Job holder may be relocated to any store or department as per business requirement.
- Job is emotionally & psychologically demanding. Job holder may be pressurized from customers’ requirements, operational needs, employee relations, process compliance, government regulations & external environment.
- The working environment is physically demanding of time with long working long, working on holidays & demands physical agility.
