Make outbound calls or send messages to clients based on distribution, build up solid and excellent relationship.
Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction.
Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
