· Develop and Implement effective communication platforms with each clients and staff
· Formulate strategies for improving customer services to establish strong business relationship with existing clients and strive to increase profits and client retention by running the assigned projects efficiently and successfully
· Identifying areas of opportunity with product/service offerings to bring new clients on board
· Develop initial ideas/concepts and acquire key information about the projects, discussing requirements in detail with Clients (the brief) and setting project schedules;
· Identify client’s business needs and requirements and successfully communicate those needs to the concerned team members for action
· Develop initial ideas / concepts and acquire key information about the projects, discussing requirements in detail with Clients (the brief) and setting project schedules;
· Liaise with different departments about client queries and apply best practices to areas of improvement
· Coordinate between the client and technical teams to result in proactive recommendations in optimizing and enhancing the client environment
· Offer advice to clients on services and products.
· Maintain an updated list of Clients’ information and keep track of all project related documents.
· Participate in marketing campaigns.
· Deal with client requests advise solutions to problems related to the project
· Provide regular updates to clients on the progress of the projects and campaigns
· Receives client briefings, and analyses the input of client together to produce creative brief and proposal
· Review all presentations and proposals related the project, reviews their status reports and addresses issues as appropriate
· Document all phases of Project including scope, progress and handover
· Manage and supervise the teams, all different consultant and contractors involved in a project.
· Collaborating with other teams – internal and external to ensure that the best industry standards are adapted and practiced
· Keep abreast with innovations in the field of and make appropriate suggestions and recommendations to the General Manager
Perform other duties as assigned by the Direct Manager