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Provide technical support and assistance to customers in troubleshooting and resolving technical issues.
Respond to customer inquiries and provide timely and accurate solutions.
Document and track customer issues and resolutions in a ticketing system.
Collaborate with cross-functional teams to resolve complex technical problems.
Install, configure, and troubleshoot hardware and software.
Ensure customer satisfaction by meeting service level agreements and providing excellent customer service.
Stay current with industry trends and technologies to provide up-to-date technical support.
Identify and escalate unresolved issues to appropriate teams for further investigation.
Contribute to knowledge base articles and documentation to improve support processes.
Provide remote support to customers through phone, email, or chat channels.

Posted By Intertec Systems LLC

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