Job Description
Job description
Role & responsibilities
Develop product knowledge by keeping up to date with service and product offerings as made available by Etisalat
- Sales of Etisalat products and services in the Store
- Providing product and service information to the customers
- Proactively demonstrate services to customer ensuring their satisfaction that reflect in NPS, aiming for high score Sell products and services to customers according to customer needs
- Ensure process, guidelines & policies adherence in all transactions
- Use range of tools and techniques available to structure and manage different types of customers and close sales (internet,
marketing material, interactive areas and tools)
- Ensure Retail Customer Journey is implemented as per the directions
- Follow, ensure & adhere to WFM re,rt
- Collect payments from customers in a secure and orderly manner
- Respond to customer enquiries & follow the process in getting the information from Retail knowledge source
- Assist subscribers in maintaining and updating customer accounts
