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Continuously strive to improve ticketing processes and customer satisfaction.
Resolve any ticketing system errors or technical issues, escalating to the appropriate department if needed.
Handle cash and credit card transactions, ensuring proper documentation and balancing at the end of each shift.
Maintain accurate records of ticket sales, refunds, and exchanges.
Collaborate with other team members to ensure a smooth ticketing process and excellent customer experience.
Assist customers with seating arrangements, upgrades, and special requests.
Stay up-to-date with current promotions, events, and changes in ticket prices and availability.
Answer phone calls and respond to emails promptly, providing information and assistance to customers.
Process ticket orders accurately and efficiently, ensuring all necessary information is obtained.
Provide exceptional customer service by assisting customers with ticket purchases and resolving any issues or concerns.

Posted By Destinaro Travel & Tourism

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