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Technical Account Manager (LNG segment)

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defense, and aerospace

Our Global Customer Support (GCS) division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our global employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts in order to secure availability and predictability to our customers.

An exciting opportunity has arisen as Technical Account Manager (TAM), reporting to Operational Manager. In this role you will be a part of a team of dedicated technical account managers with responsibilities within different fleet segments. You will be responsible for a portfolio of Service agreements primarily within the LNG segment. You will be a connection point between our customer, our different product groups and the aftersales team.

The Technical Account Managers main function is to follow up on Service Agreements, to secure our customers a most profitable and efficient operation. Our customers demand up-time on their assets and strive to keep total cost of ownership as low as possible. In this there is an opportunity for GCS Integrated Solution Service to act as a reliable partner using our competence providing after-market product solutions and services.

Key accountabilities

• Act as the primary point of contact within KM GCS for a designated customer portfolio with Service Agreements (SA), primarily focused on the LNG segment.
• Serve as the escalation point for SA customers regarding the KONGSBERG Follow the Sun concept and the continuous 24/7 operation between the customer and KONGSBERG.
• Take responsibility for the economic follow-up and monitoring of key performance indicators (KPIs) related to Service Agreements.
• Conduct fleet-wide obsolescence and Life Cycle Management analyses to inform customers about recommended maintenance, modifications, and upgrades well in advance of scheduled maintenance stops/dockings.
• Contribute to the preparation of commercial proposals for new functionalities, modifications, and/or replacement products, aligning with KMs product lifecycle philosophy.
• Plan on-board service visits, coordinating with the KM GCS team globally to ensure the smooth arrangement of preventive maintenance and the procurement of relevant spares.
• Monitor and provide feedback on service and maintenance activities. Collaborate with department manager from various discipline and provide assessment in skillset gaps.
• Conduct regular follow-ups and hold periodic review meetings with customers. Visit customer locations as part of the responsibilities associated with assigned service agreements.
• Actively participate and collaborate within the aftersales/sales network.

• Relevant Bachelors Degree or similar.
• Experience with the LNG marine industry is an advantage.
• Relevant experience may compensate for a formal degree or work experience from LNG vessels.
• Commercial internest and understanding.
• Good communication skills in English, both written and oral.
• Accept travelling, as required.

You are able to

• Act on own initiative, make things happen and accepts responsibility for the results.
• Identify commercial opportunities and you have a strong positive impact on business growth and profitability.
• Make an impact, convince, and persuade others and promote plans and ideas successfully.
• Build a useful network of contacts and relationships and utilizes it to achieve set goals.
• Communicate in a clear, precise, and structured way.
• Co-operate well with others, share knowledge, experience, information, and support others in the pursuit of team goals.

With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements in addition to a good pension and insurance scheme. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.

Work location
Doha , Qatar

Point of contact
Narinder Singh


At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

Kongsberg Maritime Services LLC is part of Kongsberg Maritime, with office located in Doha, Qatar. KMS local office is started from oct 2021. Main focus areas of local office in Doha is to provide service and support for LNG, LPG, Offshore vessels in region.

WORLD CLASS - through people, technology and dedication