Duties & Responsibilities:
- Ensures the smooth running of the operations on a day to day basis and in a proactive manner
- Ensures that as per Golden Sands Health & Safety Policy the Fire Exits are free of obstacles
- Support and assist all Front Office sections.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems
- Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
- Follow up with Housekeeping any unresolved room discrepancies
- Maintain reservation procedures, same-day arrivals
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Ensures that all departmental information is kept accurate and up to date
- Understand and carries out duties in line with Hotel Emergency Procedures
- Inspects guestrooms on a daily basis
- Responds promptly to any operational requests from Front Office and other hotel departments
- Attends to referred and unsolved problematic situations
- Completes VIP, delegations and group leaders welcome and farewell as appropriate
- Conduct efficient hand-over with coming Manager / Supervisors
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
- Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
- Monitor Guest satisfaction reports and implement actions to improve results
- Uphold and enforce company policies and procedures and implement new processes
- Suggest changes to operating standards in order to improve the efficiency of work
§Set departmental goals and create plans of action for achieving them
- Maintain an efficient, organized workspace that encourages productivity at all times
- Set-up and attend company meetings as required
- Train new hires in company processes and procedures
- Organize and distribute schedules and assignments
- Maintain open lines of communication between all departments.
- Assigns and Approves Duty roster for all Front desk staffs.