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Job Description

  • Greet and welcome guests with a friendly and professional demeanor.
  • Handle guest check-ins and check-outs efficiently and accurately.
  • Provide information about hotel facilities, services, and local attractions.
  • Resolve guest complaints and issues in a timely and satisfactory manner.
  • Answer phone calls and respond to inquiries in a polite and helpful manner.
  • Process payments and maintain accurate records of transactions.
  • Coordinate with other hotel departments to ensure guest satisfaction.
  • Assist guests with luggage and transportation arrangements.
  • Maintain cleanliness and organization of the front desk area.
  • Stay updated on hotel policies and procedures to provide accurate information to guests.