Position: Head Hostess
Location: Bahrain (Hotel Name: Anonymous)
Salary: Competitive
Reference: HB
Are you a hospitality professional with exceptional guest service skills and leadership abilities? An exciting opportunity awaits you at an esteemed 4-star hotel in Bahrain. We are currently seeking a dynamic and experienced Head Hostess to join our team.
As the Head Hostess, you will be responsible for overseeing the host/hostess team and ensuring the seamless operation of the front-of-house dining experience. Your warm demeanor, attention to detail, and organizational skills will play a key role in creating a welcoming atmosphere for our guests and enhancing their overall dining experience.
Responsibilities:
- Supervise and coordinate the activities of the host/hostess team, including scheduling, training, and performance management
- Greet guests with a friendly and welcoming demeanor, escort them to their tables, and ensure their needs are promptly attended to
- Manage reservations, seating arrangements, and special requests to optimize table turnover and guest satisfaction
- Maintain a clean and organized host/hostess station, lobby area, and dining room to uphold the hotels standards of cleanliness and presentation
- Communicate effectively with kitchen and waitstaff to ensure efficient flow of service and resolve any guest concerns or special requests
- Assist in managing guest inquiries, feedback, and complaints, and escalate issues as needed to ensure prompt resolution
- Monitor dining room activity and anticipate guest needs to provide personalized service and exceed expectations
- Collaborate with the restaurant management team to implement policies, procedures, and training programs to enhance guest satisfaction and improve operational efficiency
Requirements:
- Previous experience as a Hostess or in a similar guest-facing role, with at least 2 years in a supervisory or leadership position
- Strong interpersonal and communication skills, with the ability to interact confidently and courteously with guests and colleagues
- Excellent organizational and multitasking abilities, with the capacity to prioritize tasks and handle multiple responsibilities simultaneously
- Attention to detail and a passion for providing exceptional guest service
- Proficiency in reservation management software and basic computer skills
- Flexibility to work evenings, weekends, and holidays as required
Benefits:
- Competitive salary commensurate with experience
- Flight tickets to and from Bahrain
- Accommodations provided
- Meals provided
- Transportation assistance
- Visa sponsorship and work permit facilitation
If you are a motivated and customer-focused individual with a passion for hospitality and leadership, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to referencing HB in the subject line. We look forward to hearing from you!
Job Type: Full-time
Pay: From BD5.000 per year
Application Deadline: 15/03/2024
