Overview:
We are a leading company specializing in 3M UV Protection Films, dedicated to providing top-tier products and services to our customers. We are seeking an experienced Operations Manager to oversee our operations, manage customer concerns, and coordinate with applicators to ensure seamless service delivery. This role is crucial for driving operational efficiency and enhancing customer satisfaction across our UAE operations.
Key Responsibilities:
· Operational Oversight: Manage daily operations to ensure smooth and efficient business processes. Implement strategies to optimize operational efficiency and quality control.
· Customer Service Management: Handle customer inquiries and concerns promptly and effectively, ensuring high levels of customer satisfaction. Develop and maintain strong relationships with customers.
· Applicator Coordination: Liaise with applicators to ensure timely and quality installation of UV protection films. Organize training sessions to enhance applicators’ skills and knowledge.
· Supply Chain Management: Oversee the supply chain process, from procurement to distribution, ensuring timely availability of products.
· Compliance and Standards: Ensure compliance with local laws and regulations. Maintain high standards of workplace safety and product quality.
· Team Leadership: Lead and motivate a team to achieve business goals. Conduct performance reviews and facilitate professional development.
· Reporting: Prepare and present reports on operational performance, challenges, and strategies to management.