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Key Responsibilities

• Build and maintain strong relationships with existing clients, understanding their business needs and objectives.
• Act as the primary point of contact for client inquiries and requests.
• Collaborate with internal teams, including sales, technical support, and project management, to ensure client satisfaction and project success.
• Identify upsell and cross-sell opportunities within existing accounts, working closely with sales teams to capitalize on them.
• Prepare and deliver regular reports and presentations to clients on account status, project updates, and performance metrics.
• Negotiate contract renewals and pricing adjustments to meet both client and company objectives.
• Stay updated on industry trends, competitive landscape, and emerging technologies to effectively advise clients and drive value-added solutions.
• Provide proactive account management by anticipating potential issues and taking preemptive action to address them.
• Maintain accurate records of client interactions, agreements, and transactions in the CRM system.
• Collaborate with marketing teams to develop client-specific marketing materials and campaigns.

Qualification / Requirement

• Bachelors degree in Business Administration, Marketing, or related field.
• 2 years of experience in account management or sales roles, preferably in the IT industry.
• Strong communication, negotiation, and presentation skills.
• Ability to understand technical concepts and communicate them effectively.
• Results-oriented mindset with a focus on exceeding sales targets.
• Proficiency in using CRM software.
• Strong organizational and time management skills.