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Desktop Support
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Job Description

 

  1. ITIL – Incident/Problem/Change Management
  2. SLA – P1/P2/P3/P4
  3. Experience on ITSM Tools
  4. Working  experiences on Asset Management
  5.  Experience of Operating System install, configure.
  6. Should able to resolve issues related to Email/Teams/Outlook/Zoom?
  7. Handle Troubleshoot Queries
  8. Handling Wifi issues
  9. What is administration command prompt
  10. Able  to deal frustrated Inhouse employee facing issue with his computer.
  11. Hands-on experience with Windows/Linux/Mac OS environments
  12. Working knowledge of office automation products and computer peripherals, like printers and scanners
  13. Knowledge of O365 Setup and Support
  14. Knowledge of network security practices and anti-virus programs
  15. Ability to perform remote troubleshooting and provide clear instructions
  16. Excellent problem-solving and multitasking skills
  17. Customer-oriented attitude
  18. BSc/BE/BTech/3 Years Diploma in Computer Science/IT or relevant field
  19. UAE driving License is an added advantage

Posted By Confidential Company
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