1. Ticketing System Management:
• Utilize IATA-certified skills to effectively manage and administer ticketing systems. • Ensure accurate and timely processing of tickets, adhering to industry best practices.
2. Customer Service:
• Resolve customer queries and issues related to ticketing processes.
3. Collaboration:
• Work closely with cross-functional teams to streamline ticketing processes and improve overall efficiency.
4. Documentation:
• Maintain comprehensive documentation of ticketing procedures and workflows. • Generate reports and analyze ticketing data to identify trends and areas for improvement.
5. Compliance:
• Ensure compliance with industry standards and regulations in ticketing operations. • Stay updated on the latest advancements in ticketing technology and recommend improvements.