The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. QuidelOrtho has a new opening for a Product Specialist IH to join our team in Egypt. Due to our strong commercial success and high growth expectations, we are looking to hire top talent to join us on this exciting journey and support our continued expansion in the market. Your new role The Product Specialist is a key member of the country team working with the Business manager & Field engineers. In addition to his/her role as Product Specialist, the PS acts as a Laboratory Specialist, liaise and monitor the work of Ortho Distributors in the country. In this role he/she Interacts and supports, directly the customers in the supported market as well as the LSs, FEs, Sales & Marketing from the distributors. He/She documents and escalates internally according to Ortho processes. Ideal Location: Cairo What youll be doing Participates in assay troubleshooting and re-training to address customer issues Escalates complex issues to the Technical Solutions Center in accordance with the procedure in place Managing and coordinating the product support to maintain a high level of end-user satisfaction Supports sales team with technical expertise to define and position the value of Ortho’s solutions. Collaborates with sales teams to deliver solution demos to potential customers Monitors customer base and maximizes customer retention rates by ensuring customer satisfaction Responding to requests, planning and supporting operations of the team (demos, presentations, on-site support, support to Business managers) What youll need to succeed Biomedical engineer education and min. 2 years of experience as a medical lab technician Fluent English Strong communication skills Ability to influence and strong persuasion skills Why you should join QuidelOrtho? Focus on Customer Excellence Successful EMEA transformation and achievements Trusted partner for our customers Team spirit and QuidelOrtho Culture Winning mindset attitude QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Return to Job Search Important: Don’t see a current job opportunity that is just right for you? Take 2 minutes and create a custom job alert which will notify you when we post a position which matches your interests. It is quick and easy and will make your career search easier. or Visit the QuidelOrtho to learn about our solutions, products, and services. QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at US QuidelOrtho EEO and AAP Policy Statement US Equal Employment Opportunity Posters