· Warmly greet clients, walk them to the proper beauty station and inform assigned beautician of their arrival
· Making sure the smooth operation of the reception
· Book and confirm appointments via phone and email
· Process transactions (cash and credit cards) and issue receipts. End day settlement of CC transactions.
· Strictly follows rules of the management and act as the model for all of the employees.
· Offer beverages and chat with clients who are in the waiting area
· Deal with customer complaints in calm and respectful manner.
· Welcome walk-ins, answer questions about services and schedule appointments based on availability
· Inform clients about new services and discounts
· Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
· Update client records with contact and billing details, appointments and services offered
· Maintain a clean and tidy reception area
· Order business cards, brochures and stationery as needed
· Create daily sales reports at the end of the operation and report together with the daily expenses.
· Respond to and take appropriate actions and Report to managers relating to safety and damages.
· Responsible for Maintaining the cleanliness and stocks of the mini bar for salon guests/clients.
· Capturing photos and taking videos for social media purposes and forwarding it to Creative Director.
· Maintaining detailed record of Inventory for stock management and ordering.
· Keep track of complaints /suggestions of clients
· Make sure lighting and other devices are prepared before the day and to be switched off at the end of the day.
· Morning shift reception must be at least 15 minutes early to avoid complaints from early booking clients. Closing reception is not allowed to leave before the closing time not unless no more appointments/clients around the salon, they can do so 15 minutes before the closing.