· Act as the primary point of contact for customer inquiries, feedback, and concerns.
· Ensure timely and effective resolution of customer issues to enhance satisfaction.
· Develop and implement customer engagement strategies to enhance the overall customer experience.
· Monitor customer interactions across various channels and proactively address issues to ensure customer satisfaction.
· Analyze customer feedback and data to identify areas for improvement.
· Lead and inspire a customer-focused team, providing guidance and support.
· Conduct training sessions to enhance the customer service skills of team members.
· Collect and analyze customer feedback through various channels.
· Utilize feedback to make data-driven decisions for process improvement.
· Collaborate with other departments to ensure a consistent and positive customer experience.
· Work closely with various internal departments to align customer strategies.
· Implement initiatives that enhance customer satisfaction and retention.
· Establish and monitor key performance indicators (KPIs) related to customer experience.
· Report on metrics regularly and implement corrective actions as needed.
· Communicate effectively with customers through various channels.
· Any other assignment that may be assigned to you in line with your Portfolio.