Welcome and greet visitors in a friendly and professional manner.
Answer and direct phone calls to the appropriate parties.
Check-in checkouts, making reservations etc.
Manage the reception area to ensure it is tidy and presentable.
Assist with administrative tasks such as data entry and filing.
Provide general information to visitors and staff.
Coordinate with other departments to ensure smooth operations.
Handle customer inquiries and resolve complaints.
Handle all aspects of reservations management, ensuring that reservations are processed accurately and efficiently, and that customer service is of the highest standard.
Develop relationships with key stakeholders in the hospitality industry, including customers, suppliers, and partners.
Track and analyze customer feedback and data to identify issues and trends, and develop strategies to address them.
