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Supervise and manage the front desk operations, ensuring smooth and efficient guest check-in and check-out processes.
Train and mentor front office staff to provide exceptional customer service and handle guest complaints or issues.
Manage room reservations and ensure accurate billing and payment processes.
Coordinate with other departments to ensure guest needs and requests are met in a timely manner.
Maintain a clean and organized front desk area, including the lobby and reception area.
Monitor and enforce hotel policies and procedures to ensure guest and employee safety.
Assist with scheduling and staffing of front office personnel.
Handle cash and credit card transactions, balancing the cash register daily.
Prepare and submit reports on front office operations and performance.
Stay updated on industry trends and best practices to continuously improve front office operations.

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