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Key Responsibilities:

• Lead training sessions for the sales team regarding the features of our website and mobile application to effectively address client queries.
• Provide support and guidance to the sales team, documenting conversion-related conversations, and refining client approaches.
• Facilitate communication and bug reporting between the sales and technical teams through various channels such as WhatsApp and direct calls.
• Analyze and document various marketing outlets using an impact vs. effort matrix, continuously updating this document for future client onboarding.
• Communicate new feature changes and major updates to clients via emails.
• Coordinate with various teams to plan and execute effective trade events.
• Collaborate with sales teams across different locations to deliver compelling pitches for client onboarding, highlighting the benefits of creating a KGK Diamonds account.
• Identify potential new clients (both local and overseas) for onboarding, alongside developing detailed marketing strategies for lead generation channels and conversion.
• Evaluate revenue & profit KPIs to focus on the most effective acquisition channels.
• Conduct market research to identify effective go-to-market strategies and facilitate cross-team communication for strategy execution.
• Develop automated outreach and onboarding strategies by analyzing CRM data, overseeing cold calling efforts, and ensuring effective client acquisition.
• Monitor client onboarding processes, offering insights and solutions to streamline registration.
• Plan and conduct feedback sessions and surveys in collaboration with the TPM/Product Designer to gather insights on first release features.
• Utilize web & mobile analytics tools (e.g., Zoho Marketing, Google Analytics, Mixpanel, Firebase, GTM) to generate insights and share them with the Team Product Manager (TPM) and sales team.

Requirements:

• Proven experience in marketing operations, client onboarding, or related fields.
• Strong understanding of B2B marketing strategies, especially in SAAS e-commerce.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in data analysis and marketing analytics tools.
• Creative thinking and problem-solving skills with a focus on client engagement and retention.

Location Mumbai & Dubai (On- Site)

Interested Candidates can share their CV on or can call on 9167220014