We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose:
To provide the IT support to BC staff in Egypt offices, and to ensure that the IT services meet business operation’s needs, corporate standards and service level agreements.
Main Accountabilities:
IT services and support:
- Supervise regular checks on IT services (e.g. LAN/WAN connectivity, Internet, IP telephony, video/teleconference, Queuing system, reception screens, email, global applications)
- Coordinate with service providers of Internet, telephone system, and support contracts.
- Work closely with IT assistants to ensure all computers/servers/peripherals are functioning, and the help desk support is properly provided.
- Handle regular communication with all staff for service outage, changes, phonebook update.
Inventory system:
- Supervise stores in/out processes, and updates on user custody sheets.
- Make sure that the inventory sheets are consistent with stores logs, and user custody sheets.
- Prepare the sale list and ensure that sold items are removed from the inventory list.
- Provide regular reports on inventory, consumables, “need repair” list, and spares.
- Maintain and update lists of software licenses.
Procurement:
- Ensure that the procured IT equipment meets the standard specification.
- Adhere to the procurement policy and ensure that all procurements of goods and services are to be based on value for money.
- Supervise testing newly procured IT hardware and software.
- Manages contracts with vendors.
Global Service Desk ‘’GSD’’, and Service-Now
- Checking the Service-Now queue, in order to resolve and/or dispatch incidents to IT assistants.
- Handle incidents, service requests, and change requests that need HUB intervetion.
- Make sure day-to-day incidents are handled as per GIS service level agreement and local IT support protocol.
Teaching Center support:
- Supervise the dedicated IT support provided the Teaching Center according to a shift-based schedule.
- Manage regular check on IT facilities in teacher’s room, and classrooms.
Team leadership:
- Manage a group of IT assistants, and provide guidance for better performance, time management, customer care, and technical support.
- Follow up on the queues of incidents, and tasks assigned to the IT assistants.
- Act as a technical focal point for users and IT assistants.
- Manage IT assistants Rota, leaves, and overtime.
Compliance
- Make sure that the Council’s IT policies and standards are adhered to.
- Apply British Council policies and standards to tasks related to IT security, disposal of IT equipment, Health&Safty, software licenses, antivirus updates, usage of IT services, data backup/restore, business continuity plan, and people management.
- Ensure that only British Council approved and licensed Software, hardware is located on the IT infrastructure with regular audits to ensure that users (Front office and Back office) retain system conformance.
- Coordination with Information Governance team for data security and risk & compliance.
About You (essential requirements for the role):
- Relevant degree or equivalent level of experience or MCSA/MCSE 2012 Certification (or above)
- English at Proficiency Level B2
- Fluent written and spoken Arabic
- At least 3 years of IT experience.
- Experience in team management
- Network Infrastructure
- Windows server administration
- Help desk.
- Windows 10
- Microsoft office applications.
- IP telephony
Desirable requirements for the role
- Relevant technical education
- ITIL V3 Foundation
- CCNA Certification
- Cisco Switches configuration
- Call centre technical management
- Audio-visual systems
Further Information:
- Role: Information Technology Officer
- Number of positions: 2
- Pay Band: Grade 4/H
- Location: Egypt
- Contract type: Fixed term local contract 1 year
- Closing date: 14th April 2024 (23:59 Gulf Standard Time)
- Gross Monthly Salary : 10, 351 EGP
- Other: This role is open to candidates who are having right to work in located in Egypt
Assesment Stages
- Technical written test
- Interview (if you pass the technical test)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
