Delivers straightforward administrative and/or other basic business services in Contracts. Issues tend to be routine in nature. Good knowledge and understanding of Contracts and business/operating processes and procedures. Reviews and analyzes implementation materials to create documents for new and existing business. Analyzes benefits to ensure they are in compliance with legislation. Loads benefits into system. Researches, coordinates information, and responds to questions from internal partners and/or external clients. May be the first point of contact from customer to resolve issues. Identifies process improvements for own cases. Negotiates deliverables with internal partners. May audit accounts to determine compliance with specific mandates. Works to clearly defined procedures under close supervision.
This is a broad and general role that will get involved in a range of verification activities, with the view to specialize as the role evolves. The Contracts Representative will support the Middle East region, giving great exposure to a range of products and business units. You are expected to help deliver the compliance monitoring programme ensuring the business is meeting regulatory requirements and all policies, procedures and systems are in line with company compliance plan.
Responsibilities
Perform below duties; to ensure that all policies and procedures are implemented and well documented.
Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.
Provide extensive support and guidance to Regional and International teams on Middle East compliance/verification queries and requirements.
Undertake compliance data gathering and validation activities on regular basis based on agreement level.
Maintain issue log to identify gaps and opportunities for process improvements.
Conduct periodic internal audit, identify problem areas and help formulate strategy to maintain compliance status.
Stays updated with the regulatory requirement with the changes and impart inter-department training when needed.
Closely partner with regional sales and client management teams to provide advice, support and guidance on all regulatory and compliance matters.
Registration of benefit plans on government portals
Support with preparation and management of client and broker contracts
Support the teams to identify all compliance risks, help gather missing information and avoid non-compliance cases.
Monitor and report adherence of compliance practice across business.
Establish and maintain relationships with key stakeholders
Experience & Competencies
Minimum Bachelor's degree
High proficiency in MS office, excel in particular
Understanding of regulatory requirements and its practical application
Great rapport building and communication skills
Strong problem solving, leadership skills, analytical and decision-making skills
Minimum of 3 years’ experience of the Middle East insurance market and its associated risks
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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