Manage all aspects of guest services within the residence, ensuring a high level of customer satisfaction and addressing any guest complaints or concerns promptly and effectively.
Lead and supervise a team of staff members, providing training, guidance, and motivation to deliver exceptional service.
Oversee the maintenance and upkeep of the residence, collaborating with maintenance staff and housekeeping to ensure timely repairs and maintenance tasks.
Conduct regular inspections to ensure the residence is clean, safe, and well-maintained for the comfort and enjoyment of residents.
Monitor expenses, optimize costs, and ensure adherence to allocated budgets for the residence.
Handle resident complaints according to established guidelines, ensuring prompt resolution and leaving residents satisfied with their experience.
Manage relationships with vendors ensure timely delivery of goods and services.
Ensure compliance with all relevant regulations, codes, and standards related to the operation of the residence.
Maintain accurate records, conduct safety inspections, and implement appropriate safety measures to provide a secure environment for residents.
Contact the owners to follow up on service charge collections.
