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Manage and process reservations, ensuring accuracy and efficiency.
Provide excellent customer service by assisting guests with their booking inquiries and resolving any issues or concerns.
Maintain up-to-date knowledge of hotel facilities, services, and promotions to effectively assist guests in making informed decisions.
Coordinate with other departments to ensure smooth check-in and check-out processes for guests.
Handle reservation cancellations and modifications, and provide appropriate solutions and alternatives.
Ensure accurate billing and invoicing for reservations, and handle payment transactions as needed.
Maintain and update reservation databases and systems to ensure accurate and accessible information.
Collaborate with sales and marketing teams to maximize room occupancy and revenue.
Assist in the development and implementation of reservation policies and procedures.
Stay updated on industry trends and developments to provide the best possible service to guests.

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