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Job Description

As an Oracle Fusion CX Consultant, you will play a pivotal role in implementing, customizing, and optimizing Oracle Fusion Customer Experience (CX) applications to enhance customer engagement and satisfaction. Your responsibilities include configuring and customizing Oracle Fusion CX modules such as Sales, Service, Marketing, and Commerce to align with clients' CRM strategies and objectives. You'll conduct comprehensive requirement gathering sessions to gain a deep understanding of their business processes, customer interactions, and pain points, designing and implementing tailored solutions to address client requirements. Providing expertise in CRM best practices, you'll collaborate with cross-functional teams to integrate Oracle Fusion CX with other enterprise systems, ensuring seamless data flow and reporting. Additionally, you'll lead end-user training sessions to educate clients on how to effectively utilize Oracle Fusion CX applications, offering ongoing support and maintenance post-implementation.