· Responsible for maintaining portal and mobile applications.
· Performing analyses on software application functionality and suggesting improvements.
· Monitor all portal transaction to avoid any issues.
· Investigation for any problem in system to identify root cause and solve it.
· Gathering requirements from business users and prepare Business Requirement Document.
· Collaborating with development team in Design review Meetings with Vendor for best implementation approaches.
· Review and asses vendor effort estimates.
· Managing vendor implementation pipeline to ensure usual business improvements.
· Testing new features and services.
· Delivering regular and customized training to business users and end users.
· Write descriptive and helpful training manuals to assist business users and end users for better performance.
· Write scripts and internal tools, including implementing, maintaining, and improving scripts and internal tools developed by the vendor.
· Assisting with systems integrations.
· Managing code migration across environments to ensure continued and synchronized functionality.
· Ensure data quality and integrity.
· Track all requirements from business users.
Qualifications, Experience & Key Skills:
· Bachelor's degree in Computer Science or related field, Master's degree is a plus.
· Microsoft Certified: Power Automate RPA Developer Associate
· Microsoft Certified: Power Platform Developer Associate
· Microsoft Certified: Power Platform App Maker Associate
· Proficient in Power Apps, Power Automate, and SharePoint
· Strong verbal and written communication skills in both Arabic & English languages.
· 5+ years of Techno-Functional experience in a CRM and/or analytical role.
· At least 2 years of experience in Power Apps and Power Automate development
· Experience with CRM administration.
· Highly responsive to user needs.
· Excellent analysis, critical thinking & problem-solving skills.
· Documentation & business report development skills.
· Presentation skills.
· Experience with providing smart services channels.
· Solid understanding of relational database technologies.
· Solid knowledge of integration technologies, APIs, and protocols.