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Job Description

  • Identify and assess clients’ needs to achieve satisfaction.
  • Regular updates to clients needs to be sent across.
  • Build sustainable relationships and trust with clients accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of client interactions, process client accounts
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.