The Executive Contact Center will deliver exemplary customer experience by building customer trust
and cultivate a culture of simple, friendly and helpful Customer Service.
Your Responsibilities:
Be the voice of the organization and assist customers who call on 800-700-600. Take inbound
calls from customers to assists with various customer concerns and track the interactions.
Help customers book home delivery orders, create leads, coordinate with retail units & ensure
the end-to-end closure.
Attend and resolve customer enquiries and complaints received from various channels like calls,
emails, chats and social media.
Raise complaint/feedback tickets to management team for further action and to avoid similar
incidents in the future and ensure closure of the complaint raised by following the SOP.
Register in Aster Secure and handle Aster Secure related queries, from both retail team and
customers concerns.
Assist and educate customers before or during any promotional campaigns.
Outbound Calling customers who gave poor rating in surveys to explain, educate, promote our
services and finally convince customers of the best customer experience they can get from Aster
Pharmacy.
Process Aster Clinics and Clinic tie ups teleconsultation prescriptions by coordinating with
customer and retail team to ensure delivery of prescribed medications.
Do outbound calls to for any follow up requests, Aster Secure registration activities, AO
outbound calling activities etc.
Assist in any queries related to Aster Online orders by coordinating with AO team for resolution.
Handle and respond to social media Facebook, Instagram, Twitter and Google Business
queries, reviews and comments.
Prepare daily reports on performance.
Work in 24/7 work shift.